وزارة الداخلية

وزارة الداخلية

أسئلة يتكرر طرحها

    A:  In order to make payment pleae visit the Hassantuk portal and login using your credentials  (user name and password) you can make the payment through Debit/Credit Card- (Visa/Master) & E- Dirham / E-Wallet card following the payment process in the below link. Or visit any Tasheel center where they will be happy to assist you.
    A: There are no additional or hidden charges on the installation fee and first years annual subscription fee as per your building category however, there might be an additional service fee % on total invoice amount from the card issuer or bank . Please refer back to your bank or card issuer for information.
    If you are paying using E-Dirham/ E-wallet there will be additional AED 3 charge per transaction.

    This error occurs while making your payment on the MOI/Hassantuk portal if you closed your browser or clicked on previous/next while making the payment. In this case we always advise to wait between 12 to 24 hours so the system can update. 
    When a maintenance alarm is received into the Hassantuk system it automatically passes the information on to the building owners dashboard and SMS (or their representative), the registered maintenance company for that type of event for your building and to our maintenance team. The maintenance company has to turn out and repair the issue within an agreed period of time. If not then the maintenance details, building owner information and maintenance company details are passed to the civil defence for direct action and fines. The building security or reception can silence the alarms but we still receive the notification and its dealt with effectively and efficiently
    If there is a fire or life safety alarm you will immediately be contacted by one of our fully trained operators from the ARC (Alarm receiving Center). Our system automatically dials out to the contacts you supplied when registering your building(s). This could be, but not limited to, the night watchman, security guard or facilities management team. The operator will notify them of the exact type of alarm and where it is. They will be asked to verify if there is a fire or not. This verification lasts up to 120 seconds. After that the alarm details are passed directly to civil defence for dispatch (verified or not), along with appropriate information about your building (location, occupancy, use etc.) if the alarm is verified as false after the 120 seconds then civil defence are notified.
    We understand that connecting all of your Receiving Alerts systems into a single point is both time consuming and often very expensive. Hassantuk gives you options. We can use smaller and cost effective Receiving devices to connect to separate systems that are currently not connected to your building management system. This is often more cost effective and spreads the cost over the entire period of your subscription. The devices are ‘bundled’ together in our system so that any event or alert triggered is dealt with under your building account. You are, of course, given the choice to change or upgrade your system as well in order to connect to Hassantuk
    Subscription to Hassantuk is mandated by UAE Cabinet Resolution No. (24) of 2012 & Ministerial Resolution 505 of 2012.
    The first buildings will be connected to the Hassantuk System by the first quarter of 2018, with all installations to be completed by 2023. 
    The Rollout Plan is geared towards quick, massive and strategic deployment across all the Emirates at the same time. It will initially focus on Critical National Infrastructure and other Priority Facilities including schools, hospitals and public places.
    Hassantuk will connect to more than 150,000 existing and all new buildings and facilities around-the-clock to ensure the highest levels of building maintenance and safety and the protection of life and property.

أشهر الأسئلة

    Hassantuk FAQ

    How can I pay for my invoice?

    A:  In order to make payment pleae visit the Hassantuk portal and login using your credentials  (user name and password) you can make the payment through Debit/Credit Card- (Visa/Master) & E- Dirham / E-Wallet card following the payment process in the below link. Or visit any Tasheel center where they will be happy to assist you.
    Hassantuk FAQ

    What is the “Hassantuk” UAE Smart Receiving, Alert & Control System?

    ‘Hassantuk, ‘The UAE’s Smart Receiving Alert & Control System, is the region’s largest automated integrated system for accelerating both emergency responses and building system repairs to ensure 24/7 public safety. It will connect buildings and facilities across the country to an automated Alarm Receiving Center that can request the immediate dispatch of emergency response from Civil Defence for fire and other life-threatening events. It supports the UAE Ministry of Interior’s drive to achieve the highest levels of fire prevention, life safety and emergency readiness across the country.
    Hassantuk FAQ

    I can’t pay on the website, I have an error (waiting for verification)?

    This error occurs while making your payment on the MOI/Hassantuk portal if you closed your browser or clicked on previous/next while making the payment. In this case we always advise to wait between 12 to 24 hours so the system can update. 
    Hassantuk FAQ

    How does the system work?

    Hassantuk uses state-of-the-art Alarm Transmission Equipment connected to building fire and life safety systems ensuring that any emergency or building maintenance alarms are transmitted to the central Alarm Receiving Center (ARC) within milliseconds. A team of professional ARC operators verifies if the alarm is genuine and reports valid emergencies to the Civil Defence Main Operations Room so that the appropriate assistance can be dispatched immediately or automatically passes maintenance alarms on to the building maintenance company for immediate repair.