| How
can I pay for my invoice? |
Hassantuk FAQ
A: In order to
make payment pleae visit the
Hassantuk portal and login using your credentials (user name and
password) you can make the payment through Debit/Credit Card- (Visa/Master)
& E- Dirham / E-Wallet card following the payment process in the below
link. Or visit any Tasheel center where they will be happy to
assist you. |
| Is there any additional charges or hidden charges? |
Hassantuk FAQ
A: There are no additional or hidden charges on the installation fee and first years annual subscription fee as per your building category however, there might be an additional service fee % on total invoice amount from the card issuer or bank . Please refer back to your bank or card issuer for information. If you are paying using E-Dirham/ E-wallet there will be additional AED 3 charge per transaction.
|
| I can’t pay on the website, I have an error (waiting for verification)? |
Hassantuk FAQ
This error occurs while making your payment on the MOI/Hassantuk portal if you closed your browser or clicked on previous/next while making the payment. In this case we always advise to wait between 12 to 24 hours so the system can update. |
| What happens if there is a maintenance alarm? |
Hassantuk FAQ
When a maintenance alarm is received into the Hassantuk system it automatically passes the information on to the building owners dashboard and SMS (or their representative), the registered maintenance company for that type of event for your building and to our maintenance team. The maintenance company has to turn out and repair the issue within an agreed period of time. If not then the maintenance details, building owner information and maintenance company details are passed to the civil defence for direct action and fines. The building security or reception can silence the alarms but we still receive the notification and its dealt with effectively and efficiently |
| What happens if there is a fire alarm? |
Hassantuk FAQ
If there is a fire or life safety alarm you will immediately be contacted by one of our fully trained operators from the ARC (Alarm receiving Center). Our system automatically dials out to the contacts you supplied when registering your building(s). This could be, but not limited to, the night watchman, security guard or facilities management team. The operator will notify them of the exact type of alarm and where it is. They will be asked to verify if there is a fire or not. This verification lasts up to 120 seconds. After that the alarm details are passed directly to civil defence for dispatch (verified or not), along with appropriate information about your building (location, occupancy, use etc.) if the alarm is verified as false after the 120 seconds then civil defence are notified. |
| What if I need to change my fire system? |
Hassantuk FAQ
We understand that connecting all of your Receiving Alerts systems into a single point is both time consuming and often very expensive. Hassantuk gives you options. We can use smaller and cost effective Receiving devices to connect to separate systems that are currently not connected to your building management system. This is often more cost effective and spreads the cost over the entire period of your subscription. The devices are ‘bundled’ together in our system so that any event or alert triggered is dealt with under your building account. You are, of course, given the choice to change or upgrade your system as well in order to connect to Hassantuk |
| Will all buildings be required to register under the system? |
Hassantuk FAQ
Subscription to Hassantuk is mandated by UAE Cabinet Resolution No. (24) of 2012 & Ministerial Resolution 505 of 2012. |
| What is the timeframe for the system’s implementation? |
Hassantuk FAQ
The first buildings will be connected to the Hassantuk System by the first quarter of 2018, with all installations to be completed by 2023. |
| How will the system be implemented? |
Hassantuk FAQ
The Rollout Plan is geared towards quick, massive and strategic deployment across all the Emirates at the same time. It will initially focus on Critical National Infrastructure and other Priority Facilities including schools, hospitals and public places. |
| How many facilities will be connected to the system? |
Hassantuk FAQ
Hassantuk will connect to more than 150,000 existing and all new buildings and facilities around-the-clock to ensure the highest levels of building maintenance and safety and the protection of life and property.
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