| Do I need to renew my Hassantuk subscription? |
Hassantuk FAQ
Yes, the subscription
must be renewed annually. A renewal invoice will be available for payment one
month in advance, based on your property's first connection date. Timely
renewal ensures your certificate remains valid and compliant. |
How can I get the Hassantuk Certificate? |
Hassantuk FAQ
Log in to the Hassantuk portal using UAE Pass → Go to My Properties → Select the property → If the site is online and fully paid, the View Certificate option will appear for download. You can download the certificate in both Arabic and English. |
| How do I update my
registered emergency contact on Hassantuk portal? |
Hassantuk FAQ
Log in to the Hassantuk portal, go to "My Properties", click "Update Emergency Contact" under the property, enter the new details, and click Submit. |
| Do I need to report to Hassantuk if I’m closing my business, moving out, or demolishing a building registered with Hassantuk? |
Hassantuk FAQ
Yes, you must report such changes to Hassantuk immediately with supporting documents. A proper deactivation and ATE removal process must be followed to remove the property from the Hassantuk system and, if needed, deactivate the account. Failing to do so may result in automatic invoice generation and unnecessary follow-ups or communication. |
| How do I deactivate
my Hassantuk account and request ATE removal due to business closure or
property demolition? |
Hassantuk FAQ
Before closing your business or demolishing the property, notify Hassantuk by emailing contactus@hassantuk.com or using the ATE removal request option on WhatsApp. Make sure all due invoices are cleared before submitting the request. Provide a trade license or tenancy contract cancellation, or an official letter stating the reason. All documents must be in PDF format. |
| Do I need to report to Hassantuk for any ownership change or change of the primary registered account holder? |
Hassantuk FAQ
Yes, you must report it immediately. The primary account holder is the main contact for all Hassantuk-related communication and has access to the portal.
Updating this information ensures smooth communication and proper system access. |
| What is the Hassantuk BMC System? |
Hassantuk FAQ
Hassantuk Building Maintenance Companies (BMC) System is a digital platform that connects building owners, maintenance companies, and Civil Defense to enhance fire and life safety in Abu Dhabi. It enables transparent communication, real-time monitoring, and actionable insights to improve efficiency and reduce response times.
Each user type—owners, maintenance companies, and authorities—has access to a dedicated dashboard displaying building count, contract status, work orders, maintenance progress, and SLA breaches. For specific cases requiring owner approval, the system notifies the registered Hassantuk account holder to take action.
Owners can access their dashboard under the "Maintenance Dashboard" section after logging into the Hassantuk portal. |
If I need more assistance,
who can I contact?
|
Hassantuk FAQ
For any help or clarification, you can reach us via:
· WhatsApp or Call: 800 333 363
Please use this option to report issues with the Hassantuk-installed ATE device only. For any other issues related to the property's fire and life safety system, please coordinate with your maintenance contractor. |
