FAQs

Hassantuk is a public safety program initiated by the UAE Ministry of Interior (MOI) and Civil Defence Authority, in partnership with Core42. It is a smart fire and life safety monitoring system that connects all governmental and private buildings and establishments in the UAE to a centralized alarm receiving center. The system detects both life safety and maintenance alarms in real time. Verified life safety incidents are instantly relayed to emergency dispatch (ICCC/I999) with essential details, including GPS location, building information, and alarm type, ensuring smarter and more effective emergency responses, while maintenance issues are sent to relevant service providers with a workorder. SLA breaches are escalated to Civil Defence for appropriate action. Hassantuk ensures continuous monitoring, faster emergency response, and improved public safety.

Hassantuk complements existing emergency response systems and procedures.

Hassantuk uses state-of-the-art Alarm Transmission Equipment connected to your building’s fire and life safety systems to ensure that all emergency and maintenance alarms are transmitted to the central Alarm Receiving Center (ARC) within seconds.

Hassantuk Smart System, supported by a team of professional ARC operators, verifies whether an alarm is genuine. True emergency alarms are immediately reported to the Civil Defence Main Operations Room so that the appropriate response can be dispatched without delay.

Maintenance-related alarms are automatically forwarded to the registered building maintenance company for prompt action and repair.

Go to https://building.moi.gov.ae → Select UAE Pass login → Enter your Emirates ID or registered mobile number → Confirm via UAE Pass app → On first login, enter your Hassantuk username and password when prompted.

Your default password is the first 4 letters of your Hassantuk registered account name (first letter capitalized) + @ + last 4 digits of your registered mobile number.
Example: Ahme@4567
Please change it after your first login.

There are no additional or hidden charges on the installation fee and the first year’s annual subscription. The fee will be determined based on your building type. However, please note that your bank or card issuer may apply an additional service fee (a percentage of the total invoice amount). We recommend checking with your bank or card provider for more details.

There are no additional or hidden charges on the installation fee and the first year’s annual subscription. The fee will be determined based on your building type. However, please note that your bank or card issuer may apply an additional service fee (a percentage of the total invoice amount). We recommend checking with your bank or card provider for more details.

This error may occur on the MOI/Hassantuk portal if the browser is closed or if the "Previous" or "Next" buttons are clicked during the payment process. In such cases, we recommend waiting 12 to 24 hours for the system to automatically update.

 Yes, to avoid false alarms being reported to the Alarm Receiving Center and unnecessary dispatch during maintenance, inform Hassantuk in advance by emailing info@hassantuk.com. Include the property details and ATE Tag ID (found on the label sticker on the ATE), along with the maintenance duration.